Our Mission

To advance the economic mobility and well-being of diverse communities through culturally informed health, employment, housing, education and supportive services.

Our Delivery Model

Our delivery model offers best practice, client-centered, tailored, integrated case management solutions of care interventions—various types, scale, and intensity of care to create sustainable outcomes for those with complex barriers and needs (CalWORKs, GA, Disability SSI, AB109 Reentry, Unhoused and Homeless, DV Survivors, Young Adults, and Refugees).

We’ve had 75-100% positive outcomes.

OUR STRATEGY FOCUSES ON FIVE PRIORITY AREAS //

• Adult Workforce, Jobs, Career, Technical and Education Programs
• Family Strengthening and Support Services
• Youth Career Preparation, Work-based Learning and Higher Education Programs
• Earned Income, Asset Development and Financial Education Support
• Affordable Housing and Community Economic Development Initiatives

THE LAO FAMILY CARE INTEGRATED CASE MANAGEMENT MODEL FOR SELF-SUFFICIENCY

Lao Family strives to meet the client’s immediate, long-term and unique needs. The client-centered approach engages individuals and families to participate to achieve their self-sufficiency and stability goals. The team customizes service plans to foster positive outcomes by focusing on these priority areas: healthcare, benefits, workforce, skills and education attainment,  affordable housing, support services, income and savings, and transportation. The service model below represents LFCD’s integrated approach to supporting diverse communities to achieve economic self-sufficiency from internal and partner resources.

2023 COMMUNITY IMPACT RESULTS + HIGHLIGHTS

• Lao family is regarded as a well-regarded, nationally recognized refugee resettlement for the US State Department of Housing and Urban Development and a diverse workforce and human services agency.
• Our $25mm operating budget allows us to deliver 50+ programs to our diverse communities.
• We have employed 150 full-time local residents at 15 service locations in 35+ languages.
• We serve the human capital, staffing and needs of 1,100+ private and nonprofit businesses and landlords throughout 11 Northern CA counties.
• 99% of Lao Family’s customers live at or below the federal poverty line or have very little to no income when they enter our programs. They exit our programs self-sufficient within 12 months, with jobs, permanent housing, healthcare and new bank accounts.
• We positively affect 550 lives daily, average 13 in-person case management sessions per client over 6-12 months, and have had 131,000 personal encounters in 2023. In six months, 5% of homeless/reentry participants graduate with self-sufficiency, new jobs, a healthcare plan, permanent housing, and new bank accounts. 90% graduate in 12 months, and 5% graduate in 12–18 months (financially self-sufficient and housed.)
• We provide team-focused, intensive, comprehensive case management to ~10,000 admitted clients out of 31,000 served in 2023.
• Ten thousand referred and walk-in adults and young adults secured jobs and permanent housing, resulting in financial self-sufficiency.
• 21,000 local families received free group and individual education, essentials, like food, clothing, and income tax preparation help.
• 31,000 local families and 1,000 local businesses served across three counties—Alameda, Contra Costa and Sacramento.
• OUTCOMES // Permanent Housing, Exiting Unsheltered Homelessness, Job Placement with Earned Income, Reduction in Recidivism, Youth Secure Summer or Year-round Internship, High School Graduations, College Scholarships, Entry into 2-year and 4-year Colleges, Exiting the CalWORKs Program, Refugee Cash, GA Public Assistance, Self-sufficiency Achievement, and Banking Set-up.
• We offer our services in 35+ languages during non-traditional office hours.
• Nearly 60 Lao Family staff have entered workforce professional apprenticeships and the CA Apprenticeship Council at CSU Sacramento (the nation’s most extensive journeymen/women non-traditional apprenticeship).
• 40+ staff hold Global Career Development Facilities and other recognized certifications, such as CBT/Trauma Informed Counseling, Financial Education and Coaching, and Victim Service/DV Service/Housing Navigation.

OUR SPECIFIC OFFERINGS

• Housing for all populations, including unhoused adults, transitional-aged youth, single parents, seniors, veterans, formerly incarcerated adults
• Career Technical Education Certificate Offerings from various local partners (Class A truck, Class B commercial, and school bus training, asbestos/lead/mold/confined space/construction environmental remediation management training, digital literacy and IT system administration, cyber security, certified nursing assistant and other non-traditional healthcare fields), working waterfront training sector—passenger ferries, commercial vessels and military vessels.
• Multiple victims’ services
• Assistance to accessing local community services
• Jobs and subsidized employment training, direct hire jobs, on-the-job (OTJ) training, serving those affected by mass layoffs or plant closures
• English as a second language (ESL), adult high school diploma, and technical or traditional education
• Refugee services
• Traditional health and mental health prevention and early intervention
• Apprenticeship for women in non-traditional sectors

OUR FUTURE GOALS

Goals for 2024–2028 //

• Continue leveraging our resources with local Partners (CBO, government, philanthropic groups, religious organizations, private individuals, families and business partners), to offer innovative, technology-enabled, sustaining, comprehensive, timely, and accessible prevention and intervention care solutions to communities with complex, multi-faceted needs.
• Enhance our service with Cal AIM-PATH programs in 2024
• Restore health + wellness in our communities
• Eradicate homelessness
• Create partnerships to develop CARE Campuses throughout California
• Create a philanthropic venture fund

WHY LAO FAMILY?

• We give families the tools to become self-sufficient
• A history of 43 years—established in 1980
• We are CARF International Accredited
• Quality, trusted staff, management, and high-outcome programs in employment, housing, traditional health and mental health, digital literacy, career education, and many more.